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1. Who may qualify?
2. Who is not eligible?
3. What crimes are covered?
4. What type of financial assistance is available?
5. How do I apply?
6. What are my rights to appeal when benefits have been reduced or denied?

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1. I have called the Police over and over and they won’t help me.
2. I have problems with my neighbors and the Police won’t do anything about it.
3. My ex and I have lots of problems about child visitation and he/she won’t pay child support.
4. I can’t get my friend/adult child/ex to get out of my house and the Police won’t do anything to make them leave!
5. My spouse/significant other/child is mentally ill and the Police won’t make them get treatment or take them to the hospital. (HSE 573.001)
6. My friend has my property and won’t give it back.
7. My case hasn’t been solved and it doesn’t seem to be going anywhere.

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1. I called for an ambulance and a fire engine came with it. Why does a fire truck go on medical calls with the ambulance?
2. How can I arrange a tour of the fire station?
3. My child’s birthday is coming up soon. May we have a birthday party at the fire station?
4. May I get my blood pressure checked at the fire station?
5. May I burn brush or trash in the city limits?
6. Is it okay to park in a fire lane if I’m only out of my car for a minute?
7. What is the Citizen’s Fire Academy?
8. When and where are the Citizen’s Fire Academy classes conducted?
9. Is it true that fire trucks and ambulances can change traffic lights from red to green?
10. Does the city have outdoor warning sirens?
11. Are the outdoor warning sirens tested to ensure they will work when needed?
12. I am a diabetic and have to use syringes daily for medication administration. May I bring my used syringes to the fire station for disposal?
13. Where can I receive text and phone calls about inclement weather?

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1. Where can I find a list of phone numbers for departments in the city?
2. Where can I find information about City of Roanoke events?
3. Can I pay my utility bill online?
4. Where can I find employment information?
5. Does the City of Roanoke have bulk trash pickup?
6. Where can I sign up to receive text and phone messages from the City?

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?

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1. What is a Redaction?
2. Is the Roanoke Police Department able to run a Criminal History as part of an Open Records Request?

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1. Why are we getting new meters?
2. When will I get my new meter?
3. Who is installing the meters?
4. How long will I be without water while the new meter is installed?
5. How, and for how long, do I flush out my water lines?
6. Who do I contact if I have questions?