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1. What is the Blackboard Connect service?
2. How does the service work?
3. What types of messages will be sent using the service?
4. Is my telephone number included in the notification database?
5. May I use a cell phone as my notification database listing?
6. What precautions are being taken to protect personal information?
7. Will the Blackboard Connect service work if I have a call screening system on my phone?
8. If I am a non-resident home or condominium owner, what phone should be listed in the notification database?
9. If I have provided more than one phone number, when will they be called?
10. My primary phone or my second listing is a cell phone with a non-local area code. Will the Blackboard Connect service call numbers outside the area?
11. How does the Blackboard Connect system respond to busy signals or no-answer situations?
12. I am receiving city notification calls at my fax or my secondary phone line. Can I switch to have the system call my primary phone number?
13. I was not able to listen to the entire call. Is there a way to repeat the message?
14. I answer the phone but the “Hello” message repeats. It then hangs up, calls back, and the same thing happens again. How can I hear the entire message?

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1. I called for an ambulance and a fire engine came with it. Why does a fire truck go on medical calls with the ambulance?
2. How can I arrange a tour of the fire station?
3. My child’s birthday is coming up soon. May we have a birthday party at the fire station?
4. May I get my blood pressure checked at the fire station?
5. May I burn brush or trash in the city limits?
6. Is it okay to park in a fire lane if I’m only out of my car for a minute?
7. What is the Citizen’s Fire Academy?
8. When and where are the Citizen’s Fire Academy classes conducted?
9. Is it true that fire trucks and ambulances can change traffic lights from red to green?
10. Does the city have outdoor warning sirens?
11. Are the outdoor warning sirens tested to ensure they will work when needed?

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1. Where can I find a list of phone numbers for departments in the city?
2. Where can I find information about City of Roanoke events?
3. Can I pay my utility bill online?
4. Where can I find employment information?
5. Does the City of Roanoke have bulk trash pickup?

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1. How do I contact a city/county department?
2. Where can I find the answers to my frequently asked questions?